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Warranty & Repair
WARRANTY
Martek Power Abbott’s converters and power supplies are built to exacting standards
to assure customer satisfaction. Should you ever experience a problem with one of our
products please contact your local sales representative to assist in a solution. The terms
of the warranty and the length of warranty period* will vary between product lines. Please
consult your local sales representative for terms and length of the warranty for any
specific model or purchase.
The Company warrants that all of its Products will
be free from defects in material and workmanship for twelve months. The Company shall, at
its option, and as the Customer’s and user’s sole and exclusive remedy, issue a
credit in the amount of the then-applicable price of such Product, or repair or replace
any such Product which is defective under the terms of the foregoing warranty, free of
charge.
ALL OTHER EXPRESS, STATUTORY AND IMPLIED WARRANTIES, INCLUDING ALL IMPLIED
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED.
IN NO EVENT WILL THE COMPANY BE LIABLE FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGE IN CONNECTION WITH OR RELATED TO THE SALE OF PRODUCTS.
The information and specifications contained in this catalogue are, to the best
of our knowledge, correct at time of publication. However, Martek Power Abbott accepts no
responsibility for consequences arising from errors or inaccuracies. No liability, implied
or otherwise, is accepted for costs or inconvenience incurred as a result of these
changes. Neither does the manufacturer undertake any commitment to guarantee continuity of
supply in the event of product obsolescence. In addition, Martek Power Abbott reserves the
right to change its standard product range of the specification of any model subsequently
without prior notice. No liability as a result of any of the above occurrences can be
accepted.
WARRANTY PERIODS*
I. A, B, C, M, PFC, W and LV Series: One (1) year
warranty.
II. CB, HM, NB, NL and
SM Series: Three (3) years
warranty.
*REPAIRS
I. A, B, C, M, NW, PFC, W and LV Series:
Martek Power Abbott will repair products covered by our warranty.To return products a Return Material
Authorization (RMA) number is required. Products beyond the warranty will be repaired only
after customer has authorized quoted repair charges. Any Martek Power Abbott products over
seven(7) years old from date of original shipment will not be serviced or repaired.
II. CB, HM, NB, NL and SM Series:
During warranty period, Martek Power Abbott will repair or replace
(at Martek Power Abbott's discretion) products found to be defective. Martek
Power Abbott will not repair products that are out of warranty.
*AFTER REPAIR WARRANTY
I. A, B, C, M, NW, PFC, W and
LV Series: Upon completion of repair, the products will be under warranty
for a period of one year. Regardless of the date of repair, no product will be serviced or
warranted beyond seven (7) years from the date of original shipment.
II. CB, HM, NB, NL and SM Series: Upon completion of
repair, the products will be under warranty for a period of one year. Regardless of
the date of repair, no product from the CB, NL, NB and SM Series will be serviced or
warranted beyond three (3) years from the date of original shipment.
RETURN MATERIAL AUTHORIZATION
NUMBERS
All returning goods must be accompanied by aReturn Material Authorization (RMA)
number. The RMA number must be clearly marked on the outside of the shipping carton. To
receive and RMA number contact Martek Power Abbott Electronics at (310) 202-8820,
extension 4276. Please be prepared with the correct model and serial number of the product
to be returned. For out of warranty products a company purchase order will be required for
processing.
EVALUATION CHARGES
All out of warranty products returned toMartek Power Abbott are subject to a
$50.00 evaluation charge. If the returned product is found to be in need of repair, and
these repairs are authorized, the $50.00 evaluation fee will be waived.
REPAIR CHARGES
Repair charges for all models are quoted per Martek Power Abbott's
published repair price list RPL97-07D. The repair charges do not include any additional
processing or testing fees (i.e. ESS testing).
SHIPPING INSTRUCTIONS
All returning goods must have aRMA number marked on the carton. The
number should be marked on a minimum of 2 sides of the carton, 3 inches (76mm) high, 6
inches (152mm) long. All goods must be shipped prepaid. Martek Power Abbott
reserves the right to refuse all shipments received without a RMA number. |
